Shipping policy
At www.bossymode.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the details below before placing your order.
Company Introduction
This website is operated by Bossy Mode. This website serves customers in Australia, the United Kingdom, the Netherlands, Germany, Austria, Switzerland, France, Denmark, Italy, Finland, Sweden, Poland, and Spain. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience tailored to these markets.
Origin and Shipping of Our Products
All products are shipped directly from our supplier’s warehouse in China.
By working directly with our supplier, we are able to offer a broad and varied product range at attractive prices. Once your order has been processed, it is carefully packed and shipped directly to the delivery address you provided.
Shipping Costs
We offer free shipping on all orders within Australia, the United Kingdom, the Netherlands, Germany, Austria, Switzerland, France, Denmark, Italy, Finland, Sweden, Poland, and Spain.
Applies to: All order sizes and eligible delivery locations.
Processing Time
Order cut-off time: 8:00 PM (AEST/AEDT)
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery & Transit Time
Estimated delivery time is 8–12 business days.
Please note:
Delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, regional factors, or other circumstances beyond our control.
The estimated delivery time is in addition to the 1–3 business day processing time.
Total estimated delivery time, including processing, is approximately 9–15 business days.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking link, allowing you to monitor your delivery status online.
Returns & Damages
If you are not satisfied with your order, or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at:
Return instructions will be provided after approval. For full details, please refer to our Refund & Return Policy.
Important Notes
We are not responsible for courier delays caused by circumstances outside our control.
Customers are responsible for ensuring accurate delivery information at checkout.
Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges.
Customer Support Hours
Monday–Friday: 09:00 AM – 05:00 PM (AEST/AEDT)
Saturday & Sunday: Closed
