Rückerstattungsrichtlinie
This policy applies to customers in the following countries:
- Australia
- United Kingdom
- The Netherlands
- Germany
- Austria
- Switzerland
- France
- Denmark
- Italy
- Finland
- Sweden
- Poland
- Spain
At Bossy Mode – www.bossymode.com, your satisfaction is important to us. This policy explains our return, refund, exchange, and cancellation terms and is intended to operate in accordance with applicable consumer protection laws in the countries listed above.
Returns
You may request a return within 30 days of delivery.
To initiate a return, please contact our customer support team first at:
Together, We Can Reduce Unnecessary Returns
Would you like to return a product? Please contact us before sending the item back.
In many cases, our customer support team may be able to find a suitable solution without requiring the product to be unnecessarily returned. By working together to find the best solution, we can reduce unnecessary transportation, packaging materials, and environmental impact.
Please do not send a return before contacting our customer support team and receiving return instructions.
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, incorrect, or not as described. In these cases, return shipping costs will be covered or reimbursed by us where applicable.
Return Address
All approved returns must be sent exclusively to our designated return address in China.
Our registered Canadian business address is not a return address.
Returns sent to our Canadian registered business address will not be accepted and may be refused.
Official Return Address:
3rd Floor, Building 3, No. 55, Yifeng Road, Xiasha Street, Qiantang District
Hangzhou, Zhejiang 310018
China
Returns sent without prior notification, approval, or return authorization may not be accepted or processed.
We therefore strongly recommend contacting info@bossymode.com before sending any product back.
Exchanges
We accept exchanges.
If you would like to change or modify your order, please contact our customer support team as soon as possible.
For order changes or cancellations before processing, we have a cut-off time of 08:00 PM (AEST/AEDT, Australian Time).
Once an order has already been processed or dispatched, we cannot guarantee that changes or cancellations will still be possible.
Consumer Rights Notice
Nothing in this policy is intended to limit or exclude any mandatory consumer rights you may have under the applicable consumer protection laws of your country.
For Australian customers, your rights under the Australian Consumer Law remain unaffected.
Under applicable consumer law, you may be entitled to a repair, replacement, refund, or other appropriate remedy where a product is faulty, unsafe, significantly different from its description, incorrect, or does not meet applicable quality standards.
Restocking Fees
We do not charge any restocking fees.
Refunds
Once an approved return has been received and inspected, the applicable refund will normally be processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
You will receive an email confirmation once your refund has been processed.
Please note that after we process the refund, additional processing time may apply depending on your bank, credit card issuer, or payment provider.
Return Conditions
Unless the product is faulty, damaged, incorrect, or otherwise covered by mandatory consumer rights:
- Items must be returned in their original packaging, including all supplied accessories.
- Products must be unused and in their original condition, except where reasonable inspection of the product is necessary.
- Items must be securely packaged to prevent damage during return transportation.
- Items should only be returned after receiving return instructions or authorization from our customer support team.
If an item is returned used, damaged, incomplete, or otherwise diminished in value beyond what is reasonably necessary to inspect it, a partial refund or depreciation deduction may apply where permitted by applicable law.
Faulty, Damaged, Incorrect, or Not-As-Described Products
If you receive an item that is faulty, damaged, incorrect, or significantly different from the product advertised on our website, please contact us at:
Please include your order details and, where reasonably possible, photographs or other information showing the issue so that our customer support team can assess the situation quickly.
Where the product qualifies under applicable consumer law, we will provide an appropriate solution, which may include a refund, replacement, or another suitable remedy.
Where a return is required because the item is faulty, damaged, incorrect, or not as described, the applicable reasonable return shipping costs will be covered or reimbursed by us.
Responsibility for Return Shipping
Returns are accepted by mail only.
For standard returns, return shipping costs are the responsibility of the customer.
For faulty, damaged, incorrect, or not-as-described items, reasonable return shipping costs will be covered or reimbursed by us where applicable.
Customers are responsible for securely packaging their return and are encouraged to use a trackable shipping method.
We cannot be held responsible for delays, loss, or damage occurring during return transportation where these circumstances are outside our control, except where applicable consumer law provides otherwise.
Inspection of Your Order
Customers are encouraged to inspect their order as soon as reasonably possible after delivery and contact us promptly if there is a problem.
We recommend reporting visible issues within 24 hours of delivery where possible. However, this recommendation does not limit any statutory or mandatory consumer rights you may have.
Address Changes
If you need to update your delivery address, please contact us immediately at:
We will make every reasonable effort to update your delivery details before the order is processed.
However, once an order has been processed, fulfilled, or dispatched, we cannot guarantee that the delivery address can still be changed.
Undeliverable Packages
If a package is returned to us or our logistics partner because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the package from a pickup location, additional return or reshipping costs may apply where permitted by law.
Please ensure that the delivery information provided when placing your order is complete and accurate.
Important Address Notice
Our Canadian registered business address is provided for company registration and correspondence purposes only.
It is not a return address.
Returns sent to our Canadian business address will not be accepted and may be refused.
All returns must first be approved by our customer support team and must be sent to our designated return address in China:
Return Address:
3rd Floor, Building 3, No. 55, Yifeng Road, Xiasha Street, Qiantang District
Hangzhou, Zhejiang 310018
China
Returns sent without prior notification or return authorization may not be processed.
Please always contact info@bossymode.com before returning an item.
Company Information
Store Name: Bossy Mode
Website: www.bossymode.com
Email: info@bossymode.com
Registered Business Address – Non-Return Address:
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada
Official Return Address:
3rd Floor, Building 3, No. 55, Yifeng Road, Xiasha Street, Qiantang District
Hangzhou, Zhejiang 310018
China
